{"id":7636,"date":"2026-02-06T11:38:29","date_gmt":"2026-02-06T10:38:29","guid":{"rendered":"https:\/\/precel-dogstore.pl\/?page_id=7636"},"modified":"2026-07-13T21:06:52","modified_gmt":"2026-07-13T19:06:52","slug":"zwroty-i-reklamacje","status":"publish","type":"page","link":"https:\/\/precel-dogstore.pl\/?page_id=7636","title":{"rendered":"Zwroty i reklamacje"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7636\" class=\"elementor elementor-7636\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b82c078 e-flex e-con-boxed e-con e-parent\" data-id=\"b82c078\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25703e0 elementor-widget elementor-widget-heading\" data-id=\"25703e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Zwroty i reklamacje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-684565a e-flex e-con-boxed e-con e-parent\" data-id=\"684565a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5bef27 elementor-widget elementor-widget-text-editor\" data-id=\"c5bef27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"185\" data-end=\"231\">Rezygnacja z zakupu \/ Odst\u0105pienie od umowy<\/h3><p data-start=\"233\" data-end=\"346\">Zgodnie z prawem mo\u017cesz skorzysta\u0107 z tradycyjnej formy odst\u0105pienia od umowy.<\/p><ol data-start=\"348\" data-end=\"833\"><li data-start=\"348\" data-end=\"438\"><p data-start=\"351\" data-end=\"438\">Pobierz i wype\u0142nij <a href=\"https:\/\/precel-dogstore.pl\/wp-content\/uploads\/2026\/02\/formularz-zwrotu.pdf\"><span style=\"text-decoration: underline;\"><strong data-start=\"370\" data-end=\"404\">formularz odst\u0105pienia od umowy<\/strong><\/span><\/a>, zaznaczaj\u0105c zwracane produkty.<\/p><\/li><li data-start=\"439\" data-end=\"692\"><p data-start=\"442\" data-end=\"523\">Podpisany formularz prze\u015blij w terminie <strong data-start=\"482\" data-end=\"522\">14 dni od dnia otrzymania zam\u00f3wienia<\/strong>:<\/p><ul data-start=\"527\" data-end=\"622\"><li data-start=\"527\" data-end=\"589\"><p data-start=\"529\" data-end=\"589\">drog\u0105 mailow\u0105 na adres: <strong>kontakt@precel-dogstore.pl<\/strong><br data-start=\"576\" data-end=\"579\" \/>lub<\/p><\/li><li data-start=\"593\" data-end=\"622\"><p data-start=\"595\" data-end=\"622\">poczt\u0105 tradycyjn\u0105 na adres:<\/p><\/li><\/ul><div class=\"contain-inline-size rounded-2xl corner-superellipse\/1.1 relative bg-token-sidebar-surface-primary\"><div class=\"sticky top-[calc(var(--sticky-padding-top)+9*var(--spacing))]\"><div class=\"absolute end-0 bottom-0 flex h-9 items-center pe-2\"><div class=\"bg-token-bg-elevated-secondary text-token-text-secondary flex items-center gap-4 rounded-sm px-2 font-sans text-xs\">\u00a0<\/div><\/div><\/div><div class=\"overflow-y-auto p-4\" dir=\"ltr\"><code class=\"whitespace-pre!\">Precel Dogstore<br \/><span class=\"hljs-selector-tag\">ul<\/span>. Boles\u0142awa Chrobrego 20\/5<br \/>85-047 Bydgoszcz<\/code><\/div><div dir=\"ltr\">\u00a0<\/div><\/div><\/li><li data-start=\"694\" data-end=\"833\"><p data-start=\"697\" data-end=\"833\">Zwracany towar wraz z podpisanym formularzem zapakuj\u00a0 i ode\u015blij w terminie <strong data-start=\"793\" data-end=\"832\">14 dni od dnia odst\u0105pienia od umowy<\/strong>.<\/p><\/li><\/ol><p data-start=\"835\" data-end=\"965\">Prosimy o odpowiednie zabezpieczenie produkt\u00f3w na czas transportu oraz wys\u0142anie przesy\u0142ki na wskazany adres (kurierem lub poczt\u0105).<\/p><hr data-start=\"967\" data-end=\"970\" \/><h3 data-start=\"972\" data-end=\"989\">Zwrot \u015brodk\u00f3w<\/h3><p data-start=\"991\" data-end=\"1209\">O dokonaniu zwrotu p\u0142atno\u015bci zostaniesz poinformowany drog\u0105 mailow\u0105.<br data-start=\"1059\" data-end=\"1062\" \/>Zwrot \u015brodk\u00f3w nast\u0105pi w terminie <strong data-start=\"1095\" data-end=\"1108\">do 14 dni<\/strong> od dnia otrzymania informacji o odst\u0105pieniu od umowy.<br data-start=\"1162\" data-end=\"1165\" \/>Termin ten mo\u017ce zosta\u0107 wyd\u0142u\u017cony do momentu:<\/p><ul data-start=\"1210\" data-end=\"1289\"><li data-start=\"1210\" data-end=\"1246\"><p data-start=\"1212\" data-end=\"1246\">otrzymania zwracanego towaru<br data-start=\"1240\" data-end=\"1243\" \/>lub<\/p><\/li><li data-start=\"1247\" data-end=\"1289\"><p data-start=\"1249\" data-end=\"1289\">dostarczenia potwierdzenia jego nadania.<\/p><\/li><\/ul><p data-start=\"1291\" data-end=\"1377\">Zwrot \u015brodk\u00f3w zostanie wys\u0142any na podany numer konta w formularzu.<\/p><hr data-start=\"1379\" data-end=\"1382\" \/><h3 data-start=\"1384\" data-end=\"1404\">Wa\u017cne informacje<\/h3><p><strong><span style=\"text-decoration: underline;\">Koszt przesy\u0142ki zwrotnej ponosi Klient. Nie przyjmujemy przesy\u0142ek wys\u0142anych za pobraniem ani na koszt odbiorcy.<\/span><\/strong><\/p><h2 data-start=\"209\" data-end=\"222\">Reklamacje<\/h2><p data-start=\"224\" data-end=\"319\">W przypadku stwierdzenia wady lub uszkodzenia produktu, klient ma prawo do z\u0142o\u017cenia reklamacji.<\/p><h4 data-start=\"321\" data-end=\"347\">Jak z\u0142o\u017cy\u0107 reklamacj\u0119?<\/h4><ol data-start=\"349\" data-end=\"568\"><li data-start=\"349\" data-end=\"400\"><p data-start=\"352\" data-end=\"400\">Pobierz i wype\u0142nij <span style=\"text-decoration: underline;\"><a href=\"https:\/\/precel-dogstore.pl\/wp-content\/uploads\/2026\/02\/reklamacja-final-1.pdf\"><strong data-start=\"371\" data-end=\"397\">formularz reklamacyjny<\/strong><\/a>.<\/span><\/p><\/li><li data-start=\"401\" data-end=\"568\"><p data-start=\"404\" data-end=\"568\">Podpisany formularz prze\u015blij drog\u0105 mailow\u0105 na adres:<br data-start=\"456\" data-end=\"459\" \/><strong>kontakt@precel-dogstore.pl<\/strong><strong>\u00a0<\/strong><strong>\u00a0 \u00a0 \u00a0\u00a0<\/strong><br data-start=\"486\" data-end=\"489\" \/>W tytule wiadomo\u015bci prosimy o podanie <strong data-start=\"527\" data-end=\"567\">numeru zam\u00f3wienia lub numeru faktury<\/strong>.<\/p><\/li><\/ol><p data-start=\"570\" data-end=\"696\">Aby przyspieszy\u0107 proces rozpatrywania reklamacji, zalecamy do\u0142\u0105czenie <strong data-start=\"640\" data-end=\"695\">zdj\u0119\u0107 dokumentuj\u0105cych wad\u0119 lub uszkodzenie produktu<\/strong>.<\/p><hr data-start=\"850\" data-end=\"853\" \/><h3 data-start=\"855\" data-end=\"877\">Odes\u0142anie produktu<\/h3><p data-start=\"879\" data-end=\"1026\">Zastrzegamy sobie prawo do \u017c\u0105dania odes\u0142ania reklamowanego produktu w celu weryfikacji zg\u0142oszenia.<\/p><p data-start=\"879\" data-end=\"1026\">W przypadku uznanej reklamacji koszt odes\u0142ania reklamowanego produktu do Sprzedawcy ponosi Sprzedawca, pod warunkiem \u017ce przesy\u0142ka zostanie nadana t\u0105 sam\u0105 metod\u0105 dostawy, jak\u0105 zam\u00f3wienie zosta\u0142o pierwotnie wys\u0142ane do Klienta. W przypadku wyboru dro\u017cszej lub innej metody wysy\u0142ki Sprzedawca zastrzega sobie prawo <strong><span style=\"text-decoration: underline;\">do zwrotu koszt\u00f3w wy\u0142\u0105cznie do wysoko\u015bci kosztu pierwotnej metody dostawy.<\/span><\/strong><\/p><p data-start=\"1028\" data-end=\"1078\">W takim przypadku produkt nale\u017cy odes\u0142a\u0107 na adres:<\/p><div class=\"contain-inline-size rounded-2xl corner-superellipse\/1.1 relative bg-token-sidebar-surface-primary\"><div class=\"overflow-y-auto p-4\" dir=\"ltr\"><code class=\"whitespace-pre!\">Precel Dogstore<br \/><span class=\"hljs-selector-tag\">ul<\/span>. Boles\u0142awa Chrobrego 20\/5<br \/><span class=\"hljs-number\">85-047 Bydgoszcz<\/span><\/code><\/div><\/div><p data-start=\"1133\" data-end=\"1163\">z dopiskiem: <strong data-start=\"1146\" data-end=\"1162\">\u201eReklamacja\u201d<\/strong>.<\/p><hr data-start=\"1165\" data-end=\"1168\" \/><h3 data-start=\"129\" data-end=\"157\">Stan zwracanego produktu<\/h3><p data-start=\"159\" data-end=\"298\">Reklamowany produkt powinien zosta\u0107 przekazany Sprzedawcy w stanie czystym i odpowiednio przygotowanym do weryfikacji (np. wyprany, umyty).<\/p><p data-start=\"300\" data-end=\"624\">W przypadku otrzymania produktu w stanie uniemo\u017cliwiaj\u0105cym jego ocen\u0119 lub dalsz\u0105 obs\u0142ug\u0119 ze wzgl\u0119d\u00f3w higienicznych, towar zostanie odes\u0142any do Klienta w celu jego doprowadzenia do w\u0142a\u015bciwego stanu, zgodnie z zaleceniami producenta, instrukcj\u0105 u\u017cytkowania oraz informacjami zawartymi na karcie produktu lub metkach\/wszywkach.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Zwroty i reklamacje Rezygnacja z zakupu \/ Odst\u0105pienie od umowy Zgodnie z prawem mo\u017cesz skorzysta\u0107 z tradycyjnej formy odst\u0105pienia od umowy. Pobierz i wype\u0142nij formularz odst\u0105pienia od umowy, zaznaczaj\u0105c zwracane produkty. Podpisany formularz prze\u015blij w terminie 14 dni od dnia otrzymania zam\u00f3wienia: drog\u0105 mailow\u0105 na adres: kontakt@precel-dogstore.pllub poczt\u0105 tradycyjn\u0105 na adres: \u00a0Precel Dogstoreul. Boles\u0142awa Chrobrego [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"iawp_total_views":1,"footnotes":""},"class_list":["post-7636","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=\/wp\/v2\/pages\/7636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7636"}],"version-history":[{"count":25,"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=\/wp\/v2\/pages\/7636\/revisions"}],"predecessor-version":[{"id":7916,"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=\/wp\/v2\/pages\/7636\/revisions\/7916"}],"wp:attachment":[{"href":"https:\/\/precel-dogstore.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}